This site is owned and operated by ziendo.com as a business unit of Ziendo Online Interiors Ltd. In these Terms and Conditions “we” and “us” mean ziendo.com of Suite B1 Mclewis Plaza, Blyantre street, off Ademola Adetokunbo crescent, wuse II Abuja Nigeria, and “you” means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.
You must be eighteen years of age and you must be able to form legally binding contracts under applicable law to place orders with ziendo.com. If you are under the age eighteen (18) years you cannot place orders with us. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years
A member is considered to have the authority of the person who owns or controls access to the email address provided by such member
TRADEMARKS AND COPYRIGHTS
We are the owners or licensees of the intellectual property in the content on our web site including (but not limited to) text, graphics, logos, trademarks, design, icons, the arrangement of any of the foregoing, sound recordings, video and all software relating to our web site. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.
PLACING YOUR ORDER
When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Condition. This email does not guarantee that the product(s) you have ordered is/are available and our acceptance of your order is not a legally binding obligation to fulfill your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email letting you know that your product(s) has/have been dispatched.
In the unlikely event that a product is unavailable, we will contact you by email as soon as possible to let you know. You may choose to have a credit to your account or a refund to the value of the unavailable product.
PRICES AND PAYMENT METHOD
Ziendo.com always seeks to list Products with the most competitive prices. We reserve the right to change prices for Products displayed at ziendo.com at any time before you place an Order. The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
We take payment from your card at the time we receive your order, once we have checked your card details.
Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.
DELIVERY OF YOUR PRODUCTS
Our standard delivery period is 1 -5 working days. We try our best to deliver your Product according to the estimated delivery times. Although every effort is made to deliver your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. Where delivery is by our courier service and no-one is available to take delivery, we will contact you to arrange a suitable time and date for re-delivery. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we cannot guarantee that we will deliver within this time frame.
Ziendo.com in its absolute discretion may from time to time provide discount Coupons to existing and/or new customers. Coupons can only be used towards the payment of Products on our website.
Coupons can only be used in accordance with the Terms and Conditions under which the Coupons are issued. Any Terms and Conditions governing the use of a coupon will accompany that Coupon.
To the extent permitted by law:
- We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
- Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
This site is created and controlled by ziendo.com. Your use of this site is governed by, construed and enforced in accordance with the laws Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws f the Federation of Nigeria 2004. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Federal Republic of Nigeria. This site may be accessed throughout Nigeria and overseas. ziendo.com makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Nigeria.
RETURNS AND REFUND POLICY
Please refer the Return Policy of ziendo.com
Unlike most online furniture retailers, we are able to offer you a genuine warranty on all our products. A six (6) months warranty is offered on all products. Please contact our sales or customer service team for further information on individual products. All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear. Ziendo.com reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorized personnel.
We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these Terms & Conditions or your membership or account are terminated the restrictions regarding intellectual property matters, the representations and warranties, indemnities, and limitations of liabilities set forth herein (as well as any other of your obligations which by their nature should survive termination) will survive termination.
SERVICE AND COMPLAINTS
The satisfaction of our members is close to our hearts. Therefore we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department from my account page or email us at [email protected]
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our return policy, posted on this site. These policies also govern your visit to ziendo.com; we reserve the right to make changes to our site, policies, and these conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. It is your responsibility to check these terms and conditions periodically for changes. Continued use of our site and orders of goods following the posting of changes will mean that you accept and agrees to the changes.
Please be aware that actual colours may vary from those shown on your screen due to differences in computer resolutions.
Accuracy of Content
ziendo.com has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed exclusive of VAT unless stated otherwise, and where applicable. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Different ranges may have a different finish